Elevated error rate on our message platform for Prod US

Incident Report for Elastic Path

Resolved

The issue has been resolved
Posted Jul 15, 2023 - 09:34 UTC

Update

We are continuing to monitor for any further issues.
Posted Jul 14, 2023 - 23:35 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 14, 2023 - 21:48 UTC

Update

The investigation is continuing.
Posted Jul 14, 2023 - 21:12 UTC

Update

The engineering team is continuing to investigate issues related to our message platform.
Posted Jul 14, 2023 - 20:38 UTC

Investigating

We are currently investigating errors seen on our message platform.
Posted Jul 14, 2023 - 20:04 UTC
This incident affected: US (US Shopper/Storefront API, US Webhooks).