Increased Error Rates

Incident Report for Elastic Path

Postmortem

This is a continuation of the downtime issue we experienced on December 7th 2019.

Please see here https://status.moltin.com/incidents/kcsj37dh9kcp for details on remediation of the issue.

Posted Dec 19, 2018 - 11:32 UTC

Resolved

All systems back to normal.
Posted Dec 15, 2018 - 23:37 UTC

Monitoring

Our third party provider has resolved their issue and we are seeing error rates return to normal levels. We are continuing to closely monitor the situation.
Posted Dec 15, 2018 - 21:45 UTC

Identified

We've identified one of our third party providers is suffering an outage, which is affecting our systems.
Posted Dec 15, 2018 - 20:27 UTC

Investigating

We're investigating increased error rates with some stores on our API
Posted Dec 15, 2018 - 20:23 UTC
This incident affected: EU (EU Shopper/Storefront API, EU Commerce Manager).
← Current Status Powered by Atlassian Statuspage