Upstream provider issues

Incident Report for Elastic Path

Resolved

All third party nodes are now showing as healthy and our responses are returning to normal. We'll continue to monitor API responses.

Posted Oct 23, 2018 - 16:14 UTC

Identified

An upstream provider is currently experiencing hardware issues. We use a fault tolerant setup so services are failing over, however some requests are showing higher response times than usual. We are continuing to monitor the situation.

Posted Oct 23, 2018 - 14:16 UTC

This incident affected: EU (EU Shopper/Storefront API).