V2 Catalog Degradation

Incident Report for Elastic Path

Resolved

We are pleased to report that this incident has now been resolved and that V2 Catalog is now under normal operational conditions. Thank you so much for bearing with us in the meantime.
Posted Oct 08, 2021 - 16:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 08, 2021 - 16:02 UTC

Update

We are still working to fix this issue.
Posted Oct 08, 2021 - 15:30 UTC

Update

We are continuing to work on a fix for this issue.
Posted Oct 08, 2021 - 14:54 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 08, 2021 - 14:01 UTC

Investigating

A degradation in our V2 Catalog Service is causing caching issues in the Products (legacy) API. We are currently investigating this issue.
Posted Oct 08, 2021 - 13:48 UTC
This incident affected: US (US Admin API) and EU (EU Shopper/Storefront API).
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