We are continuing to monitor for any further issues.
Posted Sep 21, 2023 - 17:55 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 21, 2023 - 17:46 UTC
Identified
We have identified a possible cause and putting a fix in place. For now we have suspended the ability to import product in PXM.
Posted Sep 21, 2023 - 16:47 UTC
Update
We are continuing to investigate this issue.
Posted Sep 21, 2023 - 16:37 UTC
Update
We have identified a possible cause and putting a fix in place. For now we have suspended the ability to import product in PXM.
Posted Sep 21, 2023 - 16:33 UTC
Update
The engineering team is continuing to investigate issues related to the elevated errors
Posted Sep 21, 2023 - 16:30 UTC
Update
The engineering team is continuing to investigate issues related to the elevated errors
Posted Sep 21, 2023 - 16:00 UTC
Update
The engineering team is continuing to investigate issues related to the elevated errors
Posted Sep 21, 2023 - 15:28 UTC
Investigating
We are currently experiencing elevated errors in the US region affecting the Admin API. Shoppers are not affected. Our engineers are currently investigating.
Posted Sep 21, 2023 - 15:08 UTC
This incident affected: US (US Admin API, US Shopper/Storefront API, US Commerce Manager, US Webhooks).